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Office 365 User Name Does Not Display Correctly

28 Jul
A few our customers have experienced an issue with Office 365 whereby their user names are being displayed as i:0#.f|membership| This email address is being protected from spambots. You need JavaScript enabled to view it. instead of their display/proper name.

Microsoft have confirmed this is a known issue with the timer job that is supposed to update the names in your SharePoint site collections with the information in the User Profile Application.

We have found a workaround for the user name problem where it contain i:0#.f|membership | at the beginning of the user name. You must be an administrator to perform the following:

  1. Select "Manage" SharePoint Online from the "Admin" page on
  2. Select Manage User Profiles
  3. Select Manager User Properties
  4. Edit the "Name" property
  5. In the "Edit Settings" section of the "Name" property choose "Allow users to edit values...."
  6. Click "OK"

Once the steps above are performed each user should be able to correct their name using the "Edit Profile" function of their respective "My Site".

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