Southside Technology Ltd

You are here: Home Services Adverts Support Pack

Support Pack

  • PAYG

  • Standard

  • Premium

Our Pay As You Go support package is suited to businesses with a limited IT budget or who are unsure of their exact requirements. The package offers the flexibility of having support available 'on demand' and is often the best way of ensuring you have a safety net to rely on should something go wrong without a fixed contract.

The PAYG support model keeps things simple - you just pay for the time you use! Charged at our highly competitive hourly (or daily) rate, Pay As You Go support empowers you to control ALL costs with no unnecessary overheads.

Pay As You Go support is ideal for clients requiring ad-hoc IT assistance and maintenance tasks including break/fix support, access to help desk services, system updates and security patching.

Our Standard IT Support package offers you additional benefits over the PAYG package and is the traditional support model for most small to medium businesses. Offered with our discounted rates you also receive free email and website hosting (T&C's apply) and is an ideal option for new businesses starting out.

Our Standard package ensures you have fast, friendly access to IT support whenever you need it without the added complication of worrying how much an issue will cost to resolve. We integrate closely into your business to help maintain a solid understanding of your infrastructure and systems so we can always assist no matter what the issue might be. Our standard package covers support for users, workstations, servers and networking infrastructure and is ideal for companies with little or no internal IT staff.

Our Fully Managed IT Support package offers you complete peace of mind; the responsibility for the smooth running of your systems becomes our priority. Our aim is to offer superior levels of customer service, so not only will we solve your problems when you call, but we will proactively monitor your systems to check for potential problem areas. This includes regular checks of your Anti-Virus software, your back-up solution, and the operating system event logs all with the aim of maintaining your productivity. All this PLUS you have full access to our acclaimed Online File Manager product giving you the ability to store your data securely in the cloud. For more information about Online File Manager click here

Our Fully Managed Support customers receive a complete technical audit, site survey and systems health check to create a IT Data Portfolio that provides the vital information required to manage your infrastructure. Combined with our proactive monitoring we can correlate this information and provide it to you in concise, coherent and informative reports which will help streamline your IT systems, infrastructure and business processes. Get the security experts to protect your business reputation and systems.

Sample image

Send us an or give us a call on 0141 416 0265


  • 36 Scioncroft Avenue
    G73 3HS
  • 0141 416 0265


  • 50 Foxknowe Place
    EH54 6TX
  • 0141 416 0265


JA Twitter Module

Follow southsidetech on Twitter